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Frequently Asked Questions
Are you HIPPA Compliant?
Yes, all DT-Trak processes are fully HIPAA compliant with all staffing professionals are required to pass HIPAA and security training measures annually.
Do you provide Healthcare Staffing Nationwide?
Yes, we provide healthcare / ancillary services nationwide throughout the United States of America.
Are your coding and billing staff certified and experienced?
Yes, our certified professional medical coders and billing experts can effectively work with all medical specialties. Our medical coders are certified either by the AAPC (American Association of Professional Coders) or by the American Health Information Management Association (AHIMA). They have in-depth knowledge in medical codes, including CPT, HCPCS, ICD-9, ICD-10 and the latest ICD-11. They are up-to-date on correct coding initiatives, payer-specific requirements and all state and federal government compliance issues.
Will I have a dedicated team working on my account?
Yes. Our dedicated client managers will be available day-to-day basis, assisting specifically with your account. We understand that project integrity is maintained when the team works together So, we assign a separate team of billing and coding specialists for each project.
How are patient account status and denials processed?
DT-Trak uses a proprietary auto-status tool that notifies our dashboard the earliest possible moment of a claim status from the payer website with no calling. Denials are sorted and filter for speed and efficiency. Reduced A/R increased revenues result.
Do all candidates go through your screening process?
Yes. The process includes extensive use of review and pass of background and fingerprint checks. Each DT-Trak candidate will be held to our Standard Operating Procedures related to screening to ensure high quality, consistent quality candidates and service.
What kind of services does DT-Trak offer?
DT-Trak offers a full range of services designed to optimize our client’s staffing needs. We offer traditional temporary and contract staffing of all healthcare and IT positions, recruiting and placement, outsourcing, and human resource consulting.